Frequently Asked Questions — Summer Skin Lab
Where should I start?
Start with your main skin goal and the products you already use. The analyzer can offer a starting point, or you can ask Summer to help you choose.
Can I change or cancel an order?
Message us as soon as possible. We can help with changes before your order ships. Once it has shipped, our returns policy applies.
Where do you deliver?
Delivery in Cambodia is $2. International delivery is a flat $30 on orders of $100 or more, to the destinations offered at checkout.
How long does delivery take?
After confirmation, Phnom Penh orders typically take 1–2 working days. Provincial orders typically take 2–4 working days, depending on the courier route. Launches, promotions and public holidays can take a little longer.
How can I pay?
The available payment methods and delivery fees are shown at checkout. For a manual transfer, use the exact order reference so we can confirm your payment.
What if something arrives damaged or incorrect?
Contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging and invoice. Once confirmed, we will arrange a replacement, exchange or refund.
Can I return an opened product?
Opened or used products cannot be returned unless they are faulty, damaged on arrival or incorrect. For a change of mind, contact us within 7 days: the item must be unopened, unused and in its original sealed packaging. These returns are for an exchange or store credit; return delivery is your responsibility.
What if my skin is sensitive?
Every skin responds differently. Check the ingredient list, patch-test and introduce one new product at a time. Stop using it if you notice irritation. Ask a dermatologist about persistent or painful symptoms.
What about pregnancy or breastfeeding?
Check the full ingredient list with your doctor before choosing. Summer can help you find the product information to review; we cannot confirm medical suitability.
How do I choose a cushion shade?
Start with your undertone and depth, then compare the shade with your face in natural light. If you are unsure, send Summer a shade reference before ordering.
Does the analyzer choose makeup shades?
No. Skincare guidance and makeup shade selection are separate. Ask Summer for help with cushion shades or coverage.
Is the skin analyzer medical advice?
No. It offers cosmetic observations and routine guidance, not a diagnosis. For a skin condition, pain or a sudden change, speak with a doctor or dermatologist.
How are my photos used?
Read the consent notice in the analyzer before uploading. It explains the use of your photos. Ask Summer if you have questions about your data or would like help with a privacy request.
How many products do I need?
Begin with the essentials: cleanser, moisturiser and sunscreen. Add a treatment only when you need it, and introduce new products one at a time.
How can I reach Summer?
Message us on Telegram or email hello@summerskinlab.com. Include your order number for an order question, or your current routine for help choosing. We reply within minutes.
ថ្លៃដឹកជញ្ជូនក្នុងប្រទេសកម្ពុជាគឺ $2។ ការដឹកជញ្ជូនអន្តរជាតិមានថ្លៃថេរ $30 សម្រាប់ការបញ្ជាទិញចាប់ពី $100 ឡើងទៅ ទៅកាន់គោលដៅដែលមាននៅពេលទូទាត់ប្រាក់។